Welcome to Ralph DaVinci! Please read our Shipping Policy carefully to understand how we handle the shipping of your orders.
1. Order Processing Time
Orders are typically processed within 3-4 business days after payment is confirmed. This processing time allows us to prepare and pack your items with care.
2. Order Delivery Time
Once your order has been processed, you can expect delivery within 7-8 business days. Please note that delivery times may vary based on your location and any unforeseen circumstances, such as customs delays.
3. Shipping Fees
We offer free shipping on all orders, regardless of the order value.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress and estimated delivery date.
5. Address Accuracy
It is essential to provide accurate and complete shipping information during checkout. Ralph DaVinci is not responsible for delays or undelivered packages due to incorrect addresses.
6. Delivery Issues
If you encounter any issues with the delivery of your order, please contact our customer service team at help@ralphdavinci.com. We will do our best to assist you and resolve any problems.
7. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please notify us immediately. We will work with the shipping carrier to initiate an investigation and, if necessary, provide a replacement or refund.
8. Returns and Exchanges
For information on returning or exchanging items, please refer to our Returns and Exchanges Policy. We aim to make the process simple and convenient for our customers.
9. Changes to Shipping Policy
Ralph DaVinci reserves the right to update or modify our Shipping Policy at any time. Any changes will be reflected on this page. We recommend reviewing our Shipping Policy periodically to stay informed about our practices.
By placing an order with Ralph DaVinci, you agree to the terms outlined in this Shipping Policy.